1. Questions 71 through 73

SCRIPT

Good morning, staff. As you know, this month we moved our customer appreciation day from Monday to last Saturday on the notion that the whole family would be able to visit. I saw some of you at demonstration tables, showing our Super Green Leaf customers how to take care of the plants they purchase and how to repot them as they grow. Well, I just got our sales numbers-and guess what: we had record sales for the event! I'd like to congratulate you all on a job well done. And I'll go even further: each one of you will receive a bonus this month. Enjoy!

71. What kind of event was held at the store last Saturday?

(A) An end-of-season sale
(B) A grand opening
(C) A facility tour
(D) A customer appreciation day

72. What does the store sell?

(A) Plants
(B) Clothing
(C) Tea
(D) Art supplies

73. What will the listeners receive?

(A) A day off
(B) A bonus
(C) Free merchandise
(D) Store discounts

2. Questions 74 through 76

SCRIPT

Hi. This is Jung Soo Kim. I've finished my inspection of the house, and it's in good shape, but I noticed something. The rainwater's not draining properly. When you move in, you'll need to have the rain gutters along the edge of the roof cleaned. They're filled with dead leaves, which prevents the water from flowing down the drainpipes and away from the house. If it's not fixed, then, over time, water buildup could possibly damage the house's foundation. I'm going to send you and the sellers my complete inspection report along with pictures, but I won't include repair estimates because those vary so widely.

74. Who is the speaker?

(A) A hardware store clerk
(B) A building inspector
(C) A water service provider
(D) A laboratory scientist

75. What is the speaker mainly discussing?

(A) A maintenance concern
(B) A city regulation
(C) A price negotiation
(D) A schedule delay

76. What does the speaker say he will send?

(A) An article
(B) A survey
(C) A timeline
(D) A report

3. Questions 77 through 79

SCRIPT

If you're interested in a career in cooking, then consider Estoff Culinary School! From restaurants to catering businesses to food trucks, our program can help you achieve your goals. We emphasize healthy cooking, using only fresh ingredients. At Estoff Culinary School, we guarantee job placement upon completion of the program. Our certificates are recognized by the top chefs in the city. And, by enrolling now, the enrollment fee will be waived. However, this offer ends on August first. Visit us online or call today!

77. What type of school is being advertised?

(A) Cooking
(B) Hospitality
(C) Fashion design
(D) Business management

78. According to the advertisement, what is guaranteed?

(A) Small group classes
(B) Flexible schedules
(C) Job placement after graduation
(D) Instruction by qualified teachers

79. What will happen on August 1?

(A) A course will begin.
(B) A payment will be due.
(C) A course book will be available.
(D) A special offer will expire.

4. Questions 80 through 82

SCRIPT

Hi, Li Na. This is Youssef. I'm planning the luncheon to celebrate Nancy Baxter's retirement from our marketing department. I went to the store yesterday to purchase her favorite chocolates for us to give to her at the luncheon. Now, we need someone who can speak about some highlights of her career. Of course, many people have worked with Nancy on successful ad campaigns over the years, but you've worked with her the most.

80. What department does the speaker work in?

(A) Human resources
(B) Customer service
(C) Research
(D) Marketing

81. What does the speaker say he did yesterday?

(A) He bought a gift.
(B) He sent an invitation.
(C) He contacted a caterer.
(D) He spoke with a client.

82. What does the speaker imply when he says, "you've worked with her the most"?

(A) The listener may be promoted.
(B) A cost should be shared.
(C) The listener should give a speech.
(D) A staffing decision was unfair.

5. Questions 83 through 85

SCRIPT

Thank you for calling the tech help hotline for DHJ Software, the makers of the Borata software program. We are aware of an issue with the program. Users are currently receiving error messages when attempting to download files. Our engineers are working to correct this, and an automatic program update should be available shortly. If you are calling about program tutorials, you can find all training videos on our Web site. Don't forget, we still have a discount for users buying 50 or more copies of the program, so be sure to indicate this when placing a purchase order. Thank you for choosing DHJ Software!

83. According to the speaker, what problem is a company aware of?

(A) An error in downloading
(B) A delay in shipping
(C) Some inaccurate instructions
(D) Some damaged packaging

84. Why does the speaker direct the listeners to a Web site?

(A) To submit a complaint
(B) To read customer reviews
(C) To enter a contest
(D) To watch instructional videos

85. How can the listeners receive a discount?

(A) By referring a friend
(B) By posting a review
(C) By purchasing many items
(D) By paying in advance

6. Questions 86 through 88

SCRIPT

Next on the management team agenda is a proposal to update the packaging for our breakfast cereals. Some of our cereals have lost popularity in recent years and could definitely use a new look. But, as for Purple Berry Crunch, that remains a very popular brand. It's still on the breakfast table of many homes across the country. So, I suggest we start by looking at our other cereal boxes one at a time. I've prepared a few slides on each product. I'll share those with the group now.

86. What type of food is the speaker discussing?

(A) Bread
(B) Yogurt
(C) Breakfast cereal
(D) Fruit juice

87. What does the speaker imply when he says, "that remains a very popular brand"?

(A) A new recipe has not affected sales.
(B) A product package should not be changed.
(C) The listeners should try a product.
(D) Amarketing campaign has been successful.

88. What does the speaker say he will do next?

(A) Present some slides
(B) Pass out some samples
(C) Share a personal story
(D) Invite a colleague to speak

7. Questions 89 through 91

SCRIPT

Thanks for listening to the podcast Best in Business. I'm sorry there was no episode last week. I took a relaxing trip to Italy with my family, and we had a wonderful time. But it's great to be back, and I'd like to start by welcoming today's guest, Isamu Sato. Isamu owns one of the country's largest technology companies, which he started just five years ago. Before today's session, I asked you to submit questions for Isamu to answer. I'm very happy that there's so much interest in this interview, but we only have an hour.

89. Why did the speaker miss an episode last week?

(A) She was on vacation.
(B) She moved to a new city.
(C) She attended a conference.
(D) She had a project deadline.

90. Who is Isamu Sato?

(A) A best-selling author
(B) A university professor
(C) A manager of an electronics store
(D) An owner of a technology company

91. What does the speaker mean when she says, "we only have an hour"?

(A) Not all questions will be answered.
(B) A process is difficult to understand.
(C) There is some confusion about a schedule
(D) A guest speaker has another appointment.

8. Questions 92 through 94

SCRIPT

To begin, I'd like to commend Maria Ortiz on her recent promotion to vice president of our legal department. Maria's been a lawyer at our publishing house for nearly twenty years, and we're thrilled she agreed to take on this role. Congratulations, Maria! Next, I wanted to talk about some news that hasn't been made public yet: we've bought one of our major competitors, Duckland Press. This move nearly doubles the number of book titles we publish! But please keep the news of the acquisition confidential until the press conference this Friday.

92. Why does the speaker congratulate Maria Ortiz?

(A) She exceeded a sales goal.
(B) She won an industry award.
(C) She accepted a leadership role.
(D) She recently wrote a book.

93. Where does the speaker work?

(A) At a pharmaceutical company
(B) At a publishing firm
(C) At a film studio
(D) At an employment agency

94. What will be announced at a press conference?

(A) A business acquisition
(B) A product release
(C) A construction project
(D) A charitable donation

9. Questions 95 through 97

SCRIPT

Good morning, everyone. I'm sorry our tour's getting off to a late start. We have some tour group members staying at hotels on the other side of town, and they'll be arriving at any moment. To help speed everything along, please start lining up single file so we can board the bus as soon as everyone arrives. Oh, and someone asked what the group number on the tickets means. You can disregard that-it's part of an old system of ours.

95. Why has a tour been delayed?

(A) A ticket reader is not working.
(B) A bus is being repaired.
(C) Some members of the group are late.
(D) Some bad weather is passing through.

96. What are the listeners asked to do?

(A) Show a confirmation e-mail
(B) Form a line
(C) Buy a ticket
(D) Choose a meal

97. Look at the graphic. Which number does the speaker refer to?

(A) 23
(B) 1092
(C) 252
(D) 4

10. Questions 98 through 100

SCRIPT

I'm excited to give this presentation on behalf of Nexflight Labs. I enjoy attending this conference every year, and this year, I get to lead a session! Today, I'll be sharing the research on flying vehicles that Nexflight has done. My team ensures that the vehicles our company designs are as light as possible. This is important because vehicles that weigh less require less energy to operate. Over the past decade, our company has developed four prototypes. Of these, Nexflight is most proud of the model that can accommodate six passengers. Granted, 25 kilometers isn't a long flight range, but it is a great start.

98. Who most likely are the listeners?

(A) New employees at Nexflight Labs
(B) Board members for Nexflight Labs
(C) City council members at a public meeting
(D) Attendees at an industry conference

99. What has the speaker's team been tasked with?

(A) Making a more lightweight vehicle
(B) Making a more comfortable vehicle
(C) Making a faster vehicle
(D) Making a quieter vehicle

100. Look at the graphic. According to the speaker, which model is Nexflight Labs most proud of?

(A) AT-01
(B) AT-02
(C) ZF-12
(D) PR-34