Questions 83 through 85

SCRIPT

Hello, i'm calling to ask about some tickets I purchased for the baseball game at City stadium next weekend. I received an e-mail confirmation about this purchase, but I have a few questions. It looks like we were charged for parking. Can you provide a refund for this part of the charge? We plan to take public transportation. Also, the tickets were not attached to the e-mail. Could you resend the e-mail with the tickets attached? Thanks for your help with these issues.

QUESTIONS

83. What will the speaker most likely attend?

(A) Amuseum opening
(B) A concert
(C) An awards ceremony
(D) A sports event

84. Why does the speaker say, "We plan to take public transportation"?

(A) To suggest that there will be good weather
(B) To show that a distance is very short
(C) To explain a request
(D) To indicate that some traffic is expected

85. What does the speaker mention about an e-mail?

(A) Some documents were not included.
(B) Some links to certain Web sites did not work.
(C) It should be forwarded to others.
(D) It contained clear instructions for a task.

MEMO

provide a refund：

Can you provide a refund for this part of the charge?

Thanks for your help with these issues.

Questions 86 through 88

SCRIPT

Thanks everyone for attending this meeting. The factory received a rush order for 75 additional Kinsley desk chairs from an important retail client. They want these chairs in two weeks. Shift managers tell me that we may not have enough staff available to meet this deadline. Plus, I've learned that an automated fabric-cutting machine hasn't been working properly. Some of that work must be done by hand. So, I need volunteers for fabric cutting. There is a sign-up sheet to my left. I have also reached out to Human Resources about hiring temporary staff.

QUESTIONS

86. What does the factory produce?

(A) Furniture
(B) Automobiles
(C) Clothing
(D) Appliances

87. What does the speaker say about a machine?

(A) It is new.
(B) It has been ordered.
(C) It is malfunctioning.
(D) It requires special training.

88. According to the speaker, what might human resources donext?

(A) Arrange for promotions
(B) Hire some additional workers
(C) Allow staff to work overtime
(D) Provide additional health benefits

MEMO

memo